Preserving value and maintenance cycles

Soft silicone conforms neatly to body heat, but sebum and sweat cause it to lose its grip if it is not degreased regularly. Accumulated grime not only reduces sound transmission, but can also promote irritation in the ear canal. Taking one minute each evening for maintenance effectively prevents costly repairs to sensitive microphones.

Steps for the daily routine

Wipe down the silicone tip with a dry, lint-free cloth after removal. Once a week, detach the earpiece from the sound tubing and clean it in lukewarm water without harsh soap solutions. Make sure that the ABS plastic housing and stainless steel mesh are never submerged directly in water. Before reassembly, blow the silicone part completely dry, ideally with a small manual air blower.

Returns and personal support

If an earpiece causes pressure points despite proper handling, or if a component fails to seal properly, our straightforward customer service is here to help. You can reach our team directly in Kiel by email or phone. Within our 30-day trial period, we will readily exchange ill-fitting silicone sizes or adjust the fit to your specific needs.