Privacy Policy
Primeorvellatz GmbH ("Primeorvellatz") is responsible for the handling of personal data on primeorvellatz.shop. Below, we explain transparently which information we collect, for what purpose, for how long, to whom it is transferred, and what rights you have.
1. Who is responsible
Primeorvellatz GmbH, Seekoppelweg 17, 24113 Kiel, Deutschland. Contact for data protection inquiries: [email protected].
2. Legal framework
We process personal data in accordance with the provisions of the General Data Protection Regulation (GDPR) and the applicable regulations in Germany. Should there be any discrepancies between these rules, the law takes precedence.
3. What we collect
When an order is received, we record the details required for delivery: name, address, email address, telephone number, and the chosen hearing and care products. Card details are neither entered nor stored on this website. When accessing our pages, we record technical attributes such as IP address, browser type, and page visits using the cookies listed below.
- Contact information and delivery details (first and last name, delivery address, billing address, email address, telephone number)
- Order and transaction data (ordered items, purchase date, order number, selected payment method via advance payment or cash on delivery)
- Technical telemetry and access data (anonymized IP address, browser type, operating system, date and time of server access)
- Communication data from inquiries to our customer service (email correspondence, support messages)
4. Why we use it
- For processing, packing, and shipping goods, as well as managing returns.
- For answering personal inquiries and providing delivery status updates.
- To protect our website and provide reliable statistical analysis of visits.
- For promotional updates (only with prior consent, which you can withdraw at any time in any message).
6. Transfer of information
Parcel services receive the delivery address and recipient details. Payment providers receive the details required for transaction processing. Providers for web hosting and usage analytics work strictly under our instructions based on data processing agreements. We never sell customer data.
Since our offer is aimed exclusively at customers in Germany and the European Union, the GDPR applies primarily. We expressly confirm that we never sell, rent, or pass on personal data to third parties for commercial purposes.
7. Retention periods
We retain purchase details in accordance with statutory tax and commercial retention periods and delete them afterward. Profile details remain stored until you close your account. Statistical analytics data remains in the system for 14 months.
8. Your rights
Under the General Data Protection Regulation (GDPR), data subjects within the European Union have comprehensive rights: right of access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), data portability (Art. 20 GDPR), and objection to processing (Art. 21 GDPR). There is also a right to lodge a complaint with a competent data protection supervisory authority.
9. Security
Primeorvellatz GmbH does not collect, store, or process credit card, debit card, or other payment card details at any time. Cash on delivery with no extra fees and direct bank transfer (advance payment) are available as the sole payment methods, ensuring that no sensitive card information is transmitted.
10. Questions about this policy
Contact [email protected] or call us at +49 431 44067939 during business hours (Mon-Fri 09:00 - 17:30, Sat 09:45 - 15:00). We respond on business days within 24 hours.