Our 60-day guarantee
Try out Primeorvellatz products at your own pace. If something is not right, return the item within 60 days and you will be refunded the amount.
The promise
Return the order within 60 days of receipt without giving a reason. Upon arrival, we refund the amount within 3 business days via the same payment method.
1
60-day returns
Possible without giving a reason if you change your mind after unpacking.
2
Insured delivery
Damaged or lost in transit? We immediately take care of a replacement or refund at our expense.
3
Secure payment
Pay conveniently by cash on delivery or bank transfer: without entering card details online.
4
Real support
Our customer service reliably responds via [email protected] within one business day.
How to claim
- Send a brief message with your order number to [email protected].
- You will receive a return number along with the shipping address within one business day.
- Send the goods: as soon as the package arrives with us in Kiel, we process the refund.
Detailed terms can be found on our pages for Returns policy and Delivery terms.