Delivery & Payment
Primeorvellatz GmbH safely and reliably ships high-quality acoustic amplification products and items for general ear hygiene within the Federal Republic of Germany. Our optimized shipping processes ensure the prompt and undamaged delivery of all ordered goods directly to your chosen address.
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| DHL Paket | 2-4 business days | 4,90 € |
| Hermes Paketversand (including PaketShop delivery) | 3-5 business days | 4,50 € |
Delivery times are in working days from handover to the parcel service. Deliveries to islands or remote areas may take 1 to 2 days longer.
- We ship orders of €79 or more free of charge within Germany; for smaller packages, we charge €4.90.
- Delivery takes 2 to 4 business days after leaving our warehouse in Kiel.
- If your order arrives on a business day before 12:00, we hand the parcel to the courier that same day.
- You can return unused items in their original packaging to us within 60 days of receipt.
- Payment: cash on delivery, bank transfer.
3. Order processing
Orders placed on working days before 12:00 are dispatched the same day. Later orders and orders placed at the weekend are processed on the next working day. You will immediately receive a confirmation along with your order number by email.
Delicate electronic sound amplifiers and accessory items are shipped in dimensionally stable, anti-static cushioned packaging and sealed security boxes. Care products for the outer ear canal additionally feature tamper-evident initial opening seals and a moisture-repellent protective sleeve to prevent transport damage.
4. Tracking your parcel
Once the shipment is handed over to the carrier, you will automatically receive a dispatch confirmation by email with an individual tracking number. You can use this link to check the current delivery status of your package at any time.
5. Lost or delayed parcel
If your shipment status does not change for five business days, please write to [email protected] with your order number. We will follow up with the carrier and send you a replacement or issue a full refund upon request, reliably within 10 business days of your notification.
6. Damaged on arrival
Please inspect the goods directly upon receipt for external transport damage and, if possible, have visible damage noted directly by the delivery agent. If a product arrives damaged, contact our customer service within 48 hours at [email protected], including clear photographs of the damage and the original packaging.
7. Payment methods
The available payment methods are Cash on delivery, Bank transfer. We will never ask for confidential card numbers or online account PINs by phone or email.
8. Delivery outside Germany
We ship to select destinations. Shipping rates and delivery times for your region are displayed at checkout before payment. Any customs duties or local charges are the responsibility of the recipient.
9. Questions about this policy
Contact [email protected] or call us at +49 431 44067939 during business hours (Mon-Fri 09:00 - 17:30, Sat 09:45 - 15:00). We respond on business days within 24 hours.